Six steps, and none of them are at your kitchen table.
You call. A person answers.
Tell us about your home, your water bill and what you're hoping to change. There's no salesperson coming over and no appointment to sit through.
You send a few photos.
Your main line for a whole-house job, or your open sink cabinet for reverse osmosis. Anything unusual goes to the plumber before we put a number on it.
You get one written price.
Equipment and standard install on one page, plus what would change the number. Take as long as you want with it.
[standard install scope pending plumber review]
We schedule when we have a real date.
Once you approve, we line up a local plumber. We only give you a date when that plumber has confirmed it. We'd rather be honest about it than promise and reschedule.
A local plumber does the install.
The plumbers are independent subcontractors. We manage the job, which means the scheduling, the paperwork and the phone call if anything goes sideways.
[plumber network pending] [permit rules pending plumber and counsel review]
You keep one number to call.
If something's off after the install, you call us and not a stranger. We'll also tell you what upkeep is coming and when, so it doesn't catch you by surprise.
You should know who's in your house, and who you're dealing with.
| The job | Who does it |
|---|---|
| Talks you through options and writes the price | Us |
| Reviews your photos, and flags anything unusual | Us, with the plumber |
| Orders and tracks the equipment | Us |
| Does the plumbing work at your home | An independent, subcontracted plumber |
| Handles scheduling, paperwork and follow-up | Us |
| Decides whether to go ahead | You, on your own time |
We won't promise a date we don't have.
Some companies will book you on the first call, then call back to move it. We'd rather tell you the date once a plumber has confirmed it, even if that takes a follow-up. If that's a dealbreaker, it's better to know now.
The same goes for anything unusual in your photos. It goes to the plumber first, so the number you get is one we can stand behind.
