The City of North Miami Water and Sewer Utility's 2025 report explains that North Miami draws water from two sources: groundwater pumped from the city's own wells in the Biscayne Aquifer and water purchased from Miami-Dade County through metered interconnects. We're starting in Miami-Dade County and can help you figure out which system fits your home. You call, send a few photos of your incoming water line or open sink cabinet, and get one written price for a named system. A local plumber does the install.
Which utility serves your home
The City of North Miami Water and Sewer Utility is the utility that delivers water to homes here. Miami-Dade Water and Sewer Department (WASD) sells water to North Miami wholesale but does not serve homes directly. According to the City's 2025 report, the distribution system serves customers in North Miami, portions of unincorporated Miami-Dade County, Miami Shores, and Biscayne Park. Your last water bill will show which utility serves you. For general water quality questions, the North Miami Utility Operation Center is at 305-895-9838, Monday through Friday, 7:30 a.m. to 4:00 p.m. You can also read your utility's report with our guide on how to read your utility's annual water report.
How the water is treated before it reaches your home
North Miami runs its own treatment process. After aeration and lime addition, water moves through anthracite coal filters to remove fine particles, as the City's 2025 report describes. That report also says state-licensed operators run quality checks every hour. The water North Miami buys from Miami-Dade County comes from WASD's system. The WASD 2025 report describes WASD plants that draw from the Biscayne Aquifer and apply lime softening, then disinfection and filtration. That report does not say which plant is the specific source of water sold to North Miami. The city's report does not include a hardness figure for water delivered to homes here. If you want that number, contact the North Miami Utility Operation Center directly.
Your main filter choices
Whole-house filter
A whole-house filter sits where the main line enters the house and treats water before it reaches any fixture inside. It makes sense if your concern is what the water touches throughout the home's plumbing. You can read more in our guide on how a whole-house water filter works.
Under-sink reverse osmosis
A reverse osmosis system sits under one sink and treats water at that spot only, usually the kitchen. It is a smaller job. It is also easier to fit into an existing cabinet, and it is a different category of system than a whole-house filter. Our guide on whole-house filter or reverse osmosis: how to choose walks through the tradeoffs.
Water softener
A softener targets hardness minerals and is a separate product from a filter. The city's report does not publish a hardness figure, so we can't tell you from published data alone whether a softener makes sense for your home. Our page on whether you need a water softener in Miami goes into that question in more detail. Softeners are not part of what we're launching with, but that page gives you useful background.
How to get a price and schedule an install
We sell by phone with no in-home salesperson. You call, send a few photos, and we give you one written price for a named system. We only confirm an install date once a local plumber has agreed to it, so you get a real date rather than a placeholder. Right now we work with homes on city water in Miami-Dade, Broward, and Palm Beach counties. Whether we can reach you depends on which plumbers we have confirmed in your area. If anything about your setup is unusual, say so when you call and we will tell you whether we can help. Reach us here to get started.
Where these facts come from
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