We start in West Palm Beach with whole-house water filters and under-sink reverse osmosis systems. No salesperson comes to your home. You call, send a few photos, and get one written price for a named system. A local plumber does the install. West Palm Beach falls under our Palm Beach County service area.
Which utility serves your address
Before anything else, it helps to know who your utility is. The City of West Palm Beach Public Utilities does not serve every address inside city limits, and Palm Beach County Water Utilities also serves a small part of the city, as the city's utilities plan explains. Whoever sends your water bill is your utility and determines which annual report to read. The two utilities are separate, so a fact from one is not evidence about the other. If you want to read the city's report, the city's 2025 report covers monitoring from January 1 through December 31, 2025, though the PDF leaves out some tables its own headings refer to. If something is missing, the utility's public line is (561) 822-2222. Our guide on how to read your utility's annual water report can help you work through what you find.
About the city's water supply
For customers on the city utility, the city's 2025 report says Grassy Waters Preserve is where the supply starts. It runs on rainfall alone and can produce around 25 billion gallons per year. Raw water is pumped from Clear Lake into the treatment plant, which puts out 28 to 36 million gallons of treated water per day. The plant screens for large debris, pulls out impurities through coagulation and sedimentation, filters through carbon and sand, and disinfects with UV technology and other methods. The city's 2025 report also says the utility tests the water more than 2,500 times per month. That is what the city does before water reaches your pipes. What happens inside your plumbing is a separate question. Choosing a filter is about where you want the water and what your home allows, not about reacting to any single number in the report. If you're not sure where to start, do I need a whole-house water filter in Florida? walks through the basics.
How the process works
Call us and describe your home
Tell us where you are, whether you're on city water, and roughly where the water line comes into the house. If you're on a private well, tell us that too. We'll say honestly whether we can help yet.
Send a few photos
A photo of where the water line enters the house, or of your open sink cabinet, is usually enough. We use them to understand what the job involves before quoting anything.
Get one written price
We give you one written price for a named system. If you want to understand how our pricing works before calling, our pricing page explains it.
We line up a local plumber
Once you approve, we line up a local plumber. We only give you a date when that plumber has confirmed it. We'd rather be honest about it than promise and reschedule.
A plumber does the install
The plumber comes to install the system, not to sell you anything. They are independent subcontractors and we manage the job. If something is wrong, reach out through our contact page.
Picking the right type of system
The two main options are a whole-house filter, which sits at the point where water enters the house, and an under-sink reverse osmosis system, which serves one location, usually the kitchen. They do different things and suit different situations. How a whole-house water filter works and whole-house filter or reverse osmosis: how to choose are good places to work through that decision before you call. Some people also ask about water softeners. A softener is not part of what we're launching with, though our page on water softener or water filter: what's the difference? explains how they differ.
Ready to get a price
We start with homes on city water in West Palm Beach and the surrounding area. Coverage depends on having a confirmed plumber nearby, so the first step is a call. Reach out on our contact page and we'll tell you what we can do for your address.
Where these facts come from
[permit rules pending plumber and counsel review] [plumber network pending]
